Delivery Information – Ensuring Your Order Arrives Safely

We are pleased to offer complimentary standard delivery on all orders, with delivery costs included in the purchase price. For a more elevated experience, our White Glove Delivery Service is available for an additional fee.

Deliveries to certain remote locations, including parts of the Scottish Highlands, may incur a supplementary charge. Where applicable, this will always be confirmed prior to dispatch.

All deliveries are entrusted to our carefully selected logistics partners. You will be contacted in advance to confirm your scheduled delivery date. A signature is required upon arrival; therefore, the buyer or an authorised representative must be present to check and accept the delivery.

Our bespoke porcelain stoneware furnishing and tiles are crafted in Italy and transported with exceptional care. Each item is secured within a reinforced timber crate, ensuring maximum protection throughout its journey. Upon delivery, the responsibility for the disposal of all packaging materials, including timber crating, rests with the customer under standard delivery.

We work in close collaboration with our Italian manufacturing partners to ensure every piece arrives in impeccable condition—ready to be enjoyed.

Standard Free Delivery – Key Details

  • Deliveries are scheduled between 07:00 and 20:00
  • All deliveries are kerbside, to a safe and accessible location at the property 
  • Delivery teams are not authorised to enter the property or move items beyond the agreed drop-off point 
  • For larger or pre-assembled pieces, including dining tables, sufficient assistance must be arranged to move the item indoors

Prior to Delivery, Customers Are Responsible For:

  • Ensuring adequate access, including doorways, hallways, and entry points 
  • Preparing and clearing the designated space in advance 
  • Unpacking and positioning the item within the property 

If delivery cannot be completed due to absence at the agreed time, a re-delivery charge will apply.

 

Infinite 18 Grande - Extendable - Mobilia Stone

White Glove Table Delivery Service

Our White Glove Delivery service is designed to provide a refined, effortless experience from arrival through to placement. Delivered by a dedicated specialist team, your piece is handled, installed, and presented with the utmost precision and care.

Available in selected number of postcodes for an additional fee, our White Glove service gives you peace of mind when installing your new dining table. If this service is not visible at checkout, we invite you to contact our team for availability and a bespoke quotation.

Please note: this service is currently available for ground floor deliveries only. We can’t offer our White Glove service to any apartments, or properties off street level only. The White Glove service is not available for properties where stairs or lifts are needed for safe access.

Service Includes

  • Personally Scheduled Delivery
    A dedicated delivery appointment arranged at your convenience 
  • Specialist Handling
    A professional two-person team experienced in the transport and installation of luxury furnishings 
  • In-Home Placement
    Your piece is carefully positioned in the room of your choice 
  • Unpacking & Preparation
    Items are fully unpacked and prepared for installation 
  • Assembly (where applicable)
    Light assembly completed with precision and care 
  • Complete Packaging Removal
    All packaging, including timber crating, is removed and responsibly disposed of 

Before Delivery

To ensure a seamless experience, we kindly ask that you:

  • Confirm that access is suitable, including doorways, staircases, and entry points 
  • Ensure the intended space is fully prepared for placement 
  • Notify us in advance of any access restrictions or special requirements 

Important Information

  • The buyer or an authorised representative must be present to receive the delivery 
  • Our team will position your item as requested but are unable to undertake structural modifications or specialist installations 
  • Should delivery be unsuccessful due to access limitations or absence, additional charges will apply 

Our White Glove service reflects the same principles as our collections—refined, considered, and uncompromising in quality—ensuring your experience is as exceptional as the piece itself.

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